BetaHub Blog
What's New in BetaHub — March & April 2026
April 20, 2026 · 7 min read
A large update covering March and April. The highlights: an AI-powered support knowledge engine, delivery tracking for notifications, a public suggestions board, Jira two-way sync, a redesigned sentiment dashboard, and a long list of improvements across the platform.
Support Knowledge V2 — Agentic Search Engine
The support knowledge base has a new engine. Instead of matching keywords, an AI agent reads through your documentation to find and synthesize answers. It returns responses with direct links to the relevant doc sections.
You can point BetaHub at your documentation site using web spiders — the agent crawls and indexes your docs automatically, keeping them in sync. You can also upload documents manually or paste content directly.
Response style is configurable: pick from Concise/Standard/Detailed length and Formal/Friendly/Casual tone, or write custom instructions for how the agent should respond.
Switch between V1 and V2 in Support Knowledge → Settings. Web spiders are available on Standard and Pro plans.
Support Knowledge Base documentation
Help Widget
A floating help button now appears in the bottom-right corner for developers and support users. Click it to ask a question — it pulls answers from your knowledge base with source links, right on the page you’re viewing.
The widget (and the Discord bot) also detects when a message is actually a bug report or feature suggestion rather than a question. When it detects one, it offers to submit it directly with an auto-generated title and description. Enable this in Support Knowledge → Settings → Redirect Detection.
The Discord bot also received a new “Ask Knowledge Base” context menu command — right-click any message to query your docs without leaving Discord. The bot no longer responds to casual conversations or off-topic chat; it correctly identifies non-support messages and stays silent.
Delivery Status Tracking
BetaHub now tracks whether each Discord or email notification actually reached its recipient.
The “Ask for Steps/Screenshot/Video/Logs/Device” buttons show live status: idle → sending → delivered / failed / timed-out / unreachable. When delivery fails, a tooltip explains why — DMs disabled, channel suppression, SMTP failure, and so on.
A new Automation Tasks card on the issue page lists every automation task with per-row delivery state and a Retry button. Comments show a small delivery indicator next to the author name on non-delivered states.
Delivery is tracked across both Discord and email channels — a failure only shows when all channels are exhausted.
Public Suggestions Board
Project admins can create a shareable public link to their suggestions board. Anyone with the link can browse, search, and filter suggestions without signing in. Voting, commenting, and submitting still require sign-in.
Two layout modes:
- List view — scrollable list with filter tabs (Top, Under Review, Planned, In Progress, Complete)
- Roadmap view — four-column board grouped by status
Configure it from project Settings sidebar or the Quick Actions menu on the suggestions index. Public Suggestions Board documentation
Jira Cloud Two-Way Sync
Status and priority changes made in Jira now sync back to BetaHub automatically. Previously sync was one-way (BetaHub → Jira only).
Configure how Jira statuses and priorities map to BetaHub values on the Jira integration edit page — enable “Incoming Sync” and set up your mappings. Webhook setup is available manually (basic auth) or with one-click auto-registration for OAuth2 users.
Redesigned Sentiment Analysis Dashboard
The sentiment analysis page received a full visual overhaul:
- Community health score at the top
- Insight cards with “Why?” buttons that show the AI’s reasoning
- Discussion topic cards with expandable insights
- Word cloud colored by sentiment
- Filter pills replacing the old form card
- AI summary banner
Performance improvement: the word cloud query went from 152 seconds to ~400ms. New users see V2 by default; existing users can toggle at the top of the page.
Sentiment Analysis documentation
Multi-Field Automation Rules
Automation rules that ask users for details can now request multiple fields at once — for example, screenshot AND logs in a single request. Fields can include custom fields defined on your project, and each can be marked as required or optional. A skip_if_present flag avoids re-requesting data the user already provided.
The Discord bot renders these as wizard-style paginated forms with native Discord dropdowns. File uploads happen through an in-Discord modal instead of redirecting to the web.
Automation Rules documentation
Developer-Private Media
Attachments (screenshots, logs, video clips, binary files) can now be marked as developer-only during upload. Private media is hidden from testers, support users, and public visitors — only developers and admins can see it. A yellow badge and border indicate private media on the bug detail page.
Developer & Integration Updates
Unreal Engine 5 Plugin (v1.5.4)
- Fixed packaged build initialization when viewport doesn’t use a separate render target
- Fixed plugin content assets not being cooked in UE 5.4+
- Added custom fields support to the
SubmitReportWithMediaAPI - Plugin prepared for Fab marketplace submission
Unity Plugin (v1.6.0)
- New
BugReportUI.AddVideo()API — programmatically attach custom video files to bug reports. Developer-added videos are always uploaded regardless of the Include Video toggle state.
JWT Submission Tokens for HTML Widget
The HTML feedback widget now supports JWT submission tokens, ensuring submissions can’t be tampered with between the game client and BetaHub. A tokenless submissions toggle is also available for projects that don’t need this protection.
Discord Bot Improvements
- Forwarded message extraction — the bot now captures content and attachments from forwarded Discord messages (docs)
- Roblox verification data (via Bloxlink) merged into support tickets (docs)
- Multi-project
/post_bug_button— a single Discord server can now collect bugs for multiple projects (docs) - Forum notification toggles — suppress status/priority change messages in forum channels (docs)
- Rate limiting — bot submissions limited to 10 per 5 minutes per user per project
Quality of Life
Compact view toggle — bug and suggestion lists now have a density toggle (spacious vs compact), remembered per view. Also includes a per-page dropdown for list pagination.
Faster bug submissions — duplicate detection now runs in the background, so reports submitted via the game widget or API return significantly faster. Also ~60% cost reduction in AI duplicate-detection prompts. Duplicate detection docs
Comment attachment redesign — image attachments in comments now display as a clean preview card with filename, file size, and a download button instead of raw oversized images.
Zip file uploads for logs — zip archives can now be uploaded as log files. BetaHub validates contents and includes zip bomb protection.
Integrations hub redesign — the integrations page now shows all integration types (game engine SDKs, HTML widget, Discord bot, AI assistants/MCP, and PM tools) with quick-jump navigation and step-by-step setup guides. Integrations docs
Personalized onboarding — after the onboarding survey, developers see curated resource articles matched to their interests. A fully-loaded demo project is ready instantly on signup.
Suggestion status redesign — statuses now display as a colored dot with text instead of a colored pill, making them visually distinct from tag badges.
Merge Review Queue (Experimental) — review auto-merged duplicate reports and near-misses. Compare descriptions side-by-side, view screenshots, and merge/unmerge/confirm with full undo support. Enable it in Settings → Experimental Features.
Cancellation improvements — subscriptions now stay active until the end of the billing period after cancellation, with an undo option.
AI priority fix — AI no longer overwrites developer-set priority on new bug submissions.
Sidebar and navigation polish — sidebar icons no longer flicker during navigation, page content no longer shifts horizontally, and OAuth sign-in now correctly returns to the page you were viewing.
Security fixes — a privilege escalation vulnerability in widget submissions and a cross-org privilege escalation in role demotion were found and fixed proactively.
That’s everything for this cycle. Questions or feedback? Find us on Discord.
— The BetaHub Team
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