Your docs answer players for you
One knowledge base behind every question, bug report and ticket in your Discord. Upload what you know once. BetaHub answers from it, names the source, and shows you what's missing.
A player files a bug. The knowledge base checks it first. The docs had the fix, the player confirmed it, so no bug report is created. If the answer doesn't help, the report goes through.
You wrote the docs. Players still ask.
A pinned FAQ, a wiki, a #help channel. The same questions arrive anyway, at 3 AM, as bug reports and tickets someone has to close. The docs aren't the problem. Nobody reads docs before asking.
One knowledge base. Eight ways in.
Turn it on once. From then on it sits behind every path, including the ones that don't look like questions.
Before anything is filed
/report
Every bug report is checked against the docs first. Only the ones the docs didn't solve reach your bug board.
Before anything is filed
/ticket
Same for support tickets: the answer comes first, the ticket only if it didn't help.
Players
/ask
A slash command. The player asks, gets a private answer.
Players
@BetaHub
Mention the bot anywhere with a question and it answers in the channel.
Players
Instant Help button
A button your team posts in #help. One click opens the question dialog.
Players
Listen Mode
Watches the channels you pick and answers when a message reads like a support question.
Your team
Right-click → Ask Knowledge Base
A moderator pulls the answer for a player's message, reads it, and posts it as a reply.
Your team
📚 reaction
An admin reacts to any message with 📚 and the bot answers it.
The same knowledge base is available through the API, for your launcher, site or in-game help.
Ask anywhere. The source comes with it.
Mention the bot with the question. The answer arrives with the document it was taken from and two buttons, Helpful and Unhelpful. That rating shows you where the docs fall short.
It only uses what you uploaded. When the docs don't cover a question, it says so instead of guessing. Personality instructions change the voice, not the source.
Moderators see the answer first.
Right-click a player's message and read the answer before anyone else does. Post it as a reply, credited to you, or throw it away.
Nothing is sent without a person choosing to send it.
Solve it once. The docs answer it next time.
When a ticket is solved, one click turns the conversation into a knowledge base article. AI writes it from the public comments; private team notes stay out. Edit, save, done.
Solved bugs work the same way: mark the comment that fixed it, and it joins the knowledge base.
It tells you what to write next.
Questions the docs couldn't answer are logged as knowledge gaps, with the category and what was missing. Resolve them, re-evaluate after you've written the page, or turn one into a canned response.
What goes in.
Whatever you already have is enough to start.
- PDF, Markdown and plain text files, uploaded in the dashboard
- Text pasted straight in, no file needed
- Articles generated from solved tickets, one click each
- Bug fixes marked as the solution in a bug's comments
- Canned responses, matched to similar questions before the AI runs
- A personality: “be casual”, “answer like the in-game guide”. It changes the voice, not the source.
On in three steps.
No code. If the Discord bot is already in your server, /ask, @mention, /report and /ticket work the moment you turn it on. Listen Mode and the Instant Help button take one more step. Included in every plan, the free one too.
- Enable Support Knowledge under Settings → General
- Upload your docs under Knowledge Base, or start from your solved tickets
- Pick the channels for Listen Mode, if you want it. Everything else already works.
Customer stories
Studios already using BetaHub
From 3-person indie teams to studios with 600,000+ players — here's how game developers turn community feedback into development fuel.
Featured story · Ghost Ship Games
Turning 600k Discord members into a QA superpower
Betahub has really tied together our bug reporting with our very active Discord — it feels like we're building the solution together.
From Discord Chaos to Tactical Precision: How Gray Zone Warfare Mastered Community Feedback at Scale
Read story
The Quiet Majority Speaks: 3 Developers Managing 600K Players with AI-Powered Feedback
Read story
Fixing Bugs You Can't See: How Night Street Games Solved Multiplayer Debugging Before Launch
Read storyA great tool. Their duplicate detection and constant improvements make them a joy to work with.
Essential for centralizing player feedback from 10+ platforms — and a team that truly listens.
The Discord integration improved the quality of the feedback we get — meeting players where they are.
As an indie studio, we've been able to solve a lot of issues in half the time.
Frequently asked questions
The bot only answers from your knowledge base and names the document it used. When nothing covers a question it says so, and the question is logged as a knowledge gap. A wrong answer gets an Unhelpful rating you can review. Fix the document and the next answer is right.
Join for free today
Supercharge your team with the best bug tracking and player feedback tools. No credit card required, forever free.
Our Mission
At BetaHub, we empower game developers and communities with an engaging platform for bug submission. We foster collaboration, enhance gaming experiences, and speed up development. BetaHub connects developers, testers, and players, making everyone feel valued. Shape the future of gaming with us, one bug report at a time.
2026 © Upsoft sp. z o.o.