Customer Stories

BetaHub has been a great tool for us. The platform has helped us reduce friction from two sides of the bugs equation – from the reporting side for players with Discord integration; and from the management side with their duplicate detection functionality. Additionally, the team at BetaHub has been constantly improving their platform based on our feedback and are a joy to work with.

Betahub has really tied together our bug reporting with our very active discord, and it works great to connect the two. Working together with Betahub has been awesome, as they are fast and it feels like we are building the solution together.

BetaHub is essential for centralizing our player feedback from 10+ platforms. From seamless Discord integration to highlighting the most critical live issues, it empowers us to work better with our community. It also feels great to work with a team that resolves issues quickly and truly listens to our needs.

As an indie game studio we were struggling with fixing bugs for our game, since integrating Betahub into our workflow we've been able to solve a lot of issues in half the time thanks to the discord submission, dashboard, video, screenshot and log upload tools readily available.

BetaHub is a good service and plugin that allows us to easily set up in-game bug reporting out of the box for our game. Their own backend and many features allow us not to worry about their additional setup and maintenance, which makes using BetaHub a simple and convenient solution.

BetaHub makes collecting and managing bug reports from Discord so much easier. Its features help streamline the process from the get-go. Additionally, its automated system of detecting duplicate reports works well to highlight a pressing issue among all reports coming in.

Working with BetaHub has been really easy and productive. Genail is extremely proactive and actually follows through on feedback, he's pushed meaningful fixes for our team after we reached out to him with thoughts or questions. BetaHub fills a real need for teams that use Discord for testing and support: it helps manage community conversations, moderator workflows, and the flow of player reports into developer-facing tickets. The product is clearly still evolving, but the level of proactivity and the speed of iteration make it feel reliable. I don't often see that degree of follow-through, and it's made coordinating bugs and support with our developers a lot smoother.

Betahub's Discord integration has improved the quality of the feedback we receive from our players, meeting them where they are without forcing them to fully move away from Discord. Betahub's tools have allowed us to tailor it to the unique needs for each of our games, and Betahub have proven more than willing to improve their tooling in service of what we want to achieve.

I was skeptical at first, but BetaHub's ability to merge similar bug reports has given us unprecedented clarity on our most pressing issues.

As a sole developer, handling support and bug reports can be overwhelming. BetaHub feels like having a competent Community Manager at my side. It makes staying connected with your community easy by organizing, merging, and responding to issues while gathering valuable player insights. Such a powerful tool for any developer. Did I mention this all is free? Insane.

BetaHub's approach to utilizing generative AI in feedback reports is one to be admired, not used as a replacement but used as a tool. BetaHub keeps the players original words while creating clear titles, categorizing reports, and merging duplicate reports ensuring even the most cryptic submissions are easily understood and acted upon.

BetaHub has been incredibly helpful in identifying in-game bugs, especially when creating reports directly in-game using the plugin. It also provides a powerful tool for fast, efficient support to our community on Discord. The ability to turn reports into tasks with a single click makes it a seamless integration into our production pipeline.