BetaHub October 2025 Update: Knowledge System Released, Web Forms, and Custom Fields Expansion

BetaHub’s October update includes the full release of the Support Knowledge System, web-based feedback forms, Discord forum support for suggestions, and expanded custom fields across all report types.

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Support Knowledge System (Now Fully Released)

The Support Knowledge System has moved from experimental to fully released. The Discord bot now checks your project’s knowledge base when users report bugs, ask questions, or submit suggestions.

How it works: Before a ticket is submitted, the bot can respond with an answer from your knowledge base. The user decides whether to accept the suggestion and cancel the submission, or continue and submit the ticket anyway.

Operating modes:

• /ask command - Users query the knowledge base directly
• Mention-based - Ask the bot a question by mentioning it
• Help button - Click a UI button to trigger knowledge search
• Automatic mode - Bot responds in active Discord channels when it recognizes known questions (optional)

Canned responses are now included. These are predefined, reusable responses for specific recurring questions. When the bot detects one of these questions, it responds with the canned response directly.

Documentation

Setup guide

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Web-Based Feedback Form

An HTML form for submitting bugs, suggestions, and support tickets is now available. The form works in browsers and HTML5 games and can be embedded into websites.

Once enabled in your project’s settings, the form works without additional custom setup.

Documentation

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Discord Forums: Suggestions Support

Discord forum channels now support suggestions in addition to bug reports. Suggestion entries can be posted, discussed, categorized, and tracked in the same structured forum environment.

Includes:

• Sentiment tracking - Same analysis as bug reports
• Attachment history - Files and media tracking
• Forum organization - Tags, categories, and structured threads

Documentation

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Custom Fields Expansion

Custom fields are now available for bugs, suggestions, and support tickets. Previously, custom fields were only available for bugs.

Key details:

• No predeclaration needed - Fields can be included during submission and stored without being visible to the player
• Optional definitions - Create field definitions to require certain fields, block specific fields, or control visibility and validation
• Hidden from players - Metadata can be automatically included from inside your game (player state, level data, debugging context) without exposing it to users

Documentation

API reference

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RoVer Integration

A new integration with RoVer is available for Roblox account verification. This works similarly to the existing Bloxlink integration.

When enabled, the system links a user’s Discord account with their Roblox account for identity verification.

Documentation

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Profanity Filtering

Reports containing profanity now have offensive words hidden from public view. Developers still see the original text, and the system marks the report as containing profanity.

This prevents inappropriate content from appearing in player-facing community spaces while preserving information for moderation and investigation.

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Manual Sentiment Topic Editing

Sentiment topics can now be edited manually. Teams can correct misclassified topics or reorganize thematic grouping without depending solely on automated classification.

Find this feature in your project’s sentiment dashboard.

Documentation

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Recap of What’s New:

1. Support Knowledge System: Fully released with multiple operating modes and canned responses
2. Web-Based Feedback Form: HTML forms for bugs, suggestions, and support tickets
3. Discord Forums for Suggestions: Extended forum support beyond bug reports
4. Custom Fields Expansion: Now available for all report types with flexible configuration
5. RoVer Integration: Roblox account verification through Discord
6. Profanity Filtering: Automatic content moderation for public spaces
7. Manual Sentiment Editing: Direct control over sentiment topic classification

We hope these updates help you manage your game’s feedback more effectively. As always, we’re eager to hear your thoughts—join our Discord and let us know how these features are working for you!

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Resources

• Discord bot setup
• Custom fields guide
• Web form integration
• Support Knowledge Base