When you reach your monthly limit (1,000 bug reports, suggestions, or tickets), you’ll receive an email notification inviting you to upgrade. If you choose not to upgrade, only the most recent 1,000 items will be accessible through the dashboard and API. Your limits reset on the 1st of each month. You can track your current usage on your organization’s page.

Bug reports, suggestions, and tickets are three different types of feedback, each with its own form and functionality. Bug reports are for reporting issues and errors in your game. Suggestions are for feature requests and improvement ideas from players. Tickets are for general support requests and questions. Each type has a separate 1,000/month limit on the Free plan, giving you up to 3,000 total submissions per month.

You can start a free trial by signing up and clicking on the “Try it Free” button on the Standard or Pro plan.

The free trial includes all the features of the Standard or Pro plan. You can test the features and see if BetaHub is the right fit for your team.

The free trial lasts for 30 days. After the free trial ends, you will be asked to enter your credit card details to continue using the Standard or Pro plan.

A developer seat is a license that allows one developer to manage a project in BetaHub. A seat is considered active as long as the developer is a member of your Organization.

The cost is calculated by multiplying the number of developers by the per-seat price. For example, 3 developers on Standard costs $78/month (3 x $26), and 5 developers on Pro costs $215/month (5 x $43).

No, testers and players do not count as developer seats. You can invite unlimited testers to submit bug reports and feedback at no additional cost. Only developers who manage projects and have access to the BetaHub dashboard are counted as paid seats.

A support user is a special role that can access support tickets and has read-only access to bugs. They’re designed for community members who help provide support on your projects. Each support user can be assigned to up to 2 projects across your organization. If you need more support users or fewer restrictions, consider upgrading to a higher plan or contact sales for Enterprise custom limits.

An active project is a project that you are currently testing. You can have unlimited projects in your account, but only 2 active projects on the Free plan. Non-active projects are temporarily archived and you can restore and work on them at any time.

You can upgrade or downgrade your plan at any time. You can do this by going to your Organization settings and selecting the plan you want to switch to.

Yes, you can get help setting up BetaHub. You can ask questions and get help from other users in the community using our Discord server. You can also send us an e-mail and we will get back to you as soon as possible.

Yes, you can set up integrations with the free trial. You can integrate BetaHub with your game or application using our plugins and APIs.

If you need more time to test BetaHub, please contact us at hello@betahub.io and we will be happy to help.

Yes, you can cancel your plan at any time. If you cancel your plan, you will be able to use the plan until the end of your billing period. After that, your account will be downgraded to the Free plan. Refunds are being considered on a case-by-case basis.

We accept all major credit cards, including Visa, Mastercard, and American Express through Stripe.

Yes, we offer special pricing for non-profit organizations and NGOs. Please contact us at hello@betahub.io for more information.