Bug reports that arrive with the evidence

Q: What do the plugins cost?

Nothing. Both plugins are free and open source on GitHub, and they work with every plan, including the free one.

Q: Does video recording hurt performance?

The plugin keeps a rolling buffer of recent gameplay and encodes it with FFmpeg only when a report is sent. Frame rate, maximum length and resolution are all configurable, and you can turn video off entirely. For production web builds where every millisecond counts, the HTML widget is the lighter option.

Q: Is game audio recorded too?

Yes. The Unity plugin records in-game audio alongside the video — through Unity’s AudioListener by default, or through Wwise — and keeps it in sync automatically. Set the audio source to None to disable it.

Q: Can I open the report form from my own button instead of F12?

Yes. The shortcut key is configurable or can be disabled. In Unity, activate the report panel from your own UI; in Unreal, call the Spawn Bug Report Widget Blueprint node or the C++ API. You can also attach screenshots, extra videos and log files from code before the form opens.

Q: Do players need a BetaHub account?

No. Reports are anonymous by default — the plugin only needs your project ID. Add a project token if you want submissions linked to player accounts so you can follow up.

Q: How does Unreal crash reporting work without a plugin?

Unreal’s built-in CrashReportClient can post to any URL. Point it at BetaHub with one line in DefaultEngine.ini and every crash becomes a bug report with the error, the full stack trace, system information, the minidump and the log — plus whatever the player typed into the crash dialog. Your project needs at least one release for crashes to be filed.

Free, open-source plugins for Unity and Unreal Engine. One key opens a report form inside your game — the gameplay video, logs, device info and your own custom fields go with it, and the report lands in BetaHub already triaged.

Try BetaHub for Free Book a Demo

A bug happens. The player presses one key, types two lines, hits Submit. The video, logs and device info go with it.

Unity guide → · Unreal guide → · Source on GitHub →

“Can't reproduce” is where bug reports go to die.

A player writes “the game froze near the tower” on Discord or in a form, and your team spends an afternoon guessing which tower, which build, which GPU. Reports sent from inside the game skip the guessing: the plugin already saw what happened.

What lands on your side.

The clip of the moments before the bug, the engine and player logs, the device it ran on, the release it came from — attached to a bug report you didn't have to ask for.

Then BetaHub's AI does the first pass: it writes a proper title, sets a priority, adds tags, and links the report to a similar bug if one already exists. Scrub the video to the frame where it happens and hand it to the right person.

Attach what only your game knows.

Build number, current scene, player level, save slot — set a value once, or register a function the plugin calls the moment the player submits. Each one shows up on the report as a custom field.

Drop in the optional diagnostic components and the report also carries the player's country, ISP and measured latency — handy when a bug only shows up on one continent.

Everything one report carries.

Most of it is attached by the plugin without anyone doing anything. The rest is yours to add from code.

Unreal crashes report themselves.

No plugin needed. Point Unreal's built-in crash reporter at BetaHub with one line in your engine config, and every crash becomes a bug report: the error, the full stack trace with the crashing frame flagged, system information, the minidump and the log.

Whatever the player typed into the crash dialog comes along too. Works with UE4 and UE5, on its own or next to the plugin.

Press F12 in your game within ten minutes.

Both plugins are free and open source. All you need from BetaHub is your project ID.

Unity

Unity 2022.3 or later

Add the package from its git URL in Package Manager
Drop the prefab BugReportingFormCanvas into your scene and paste your project ID
Press F12 in Play mode

Unity install guide →

Unreal Engine

Unreal Engine 5.3 or later

Unzip the release into Plugins/BetaHubBugReporter/ and let the editor rebuild it
Enable the plugin and paste your project ID under Project Settings
Press F12 in Play mode

Unreal install guide →

Shipping a Unity WebGL build, or a PixiJS, Phaser or Three.js game? The HTML widget adds a report form with a single script tag and no plugin.

Try BetaHub for Free All integration guides →

Customer stories

Studios already using BetaHub

From 3-person indie teams to studios with 600,000+ players — here's how game developers turn community feedback into development fuel.

600K Discord members

Featured story · Ghost Ship Games

Turning 600k Discord members into a QA superpower

Betahub has really tied together our bug reporting with our very active Discord — it feels like we're building the solution together.

Bjørn Meldal

Senior QA & Release Manager · Deep Rock Galactic

Read the full story

From Discord Chaos to Tactical Precision: How Gray Zone Warfare Mastered Community Feedback at Scale

Read story

The Quiet Majority Speaks: 3 Developers Managing 600K Players with AI-Powered Feedback

Read story

Fixing Bugs You Can't See: How Night Street Games Solved Multiplayer Debugging Before Launch

Read story

In their words

“

A great tool. Their duplicate detection and constant improvements make them a joy to work with.

Derrick Law

Behaviour Interactive · Dead by Daylight

“

Essential for centralizing player feedback from 10+ platforms — and a team that truly listens.

Anthony Anstett

Community Manager · CoolGames

“

The Discord integration improved the quality of the feedback we get — meeting players where they are.

Joram Vandemoortele

Triangle Factory

“

As an indie studio, we've been able to solve a lot of issues in half the time.

Daniel Fong

CEO · Jungle Oasys

View all customer stories

Frequently asked questions

Which engines and versions are supported?

Unity 2022.3 or later (2021.3 may work, but 2022.3+ is recommended) and Unreal Engine 5.3 or later. Unreal crash reporting works with both UE4 and UE5, including 5.6, and needs no plugin at all. For web games — Unity WebGL, PixiJS, Phaser, Three.js — there’s the lightweight HTML widget.

What do the plugins cost?

Does video recording hurt performance?

Is game audio recorded too?

Can I open the report form from my own button instead of F12?

Do players need a BetaHub account?

How does Unreal crash reporting work without a plugin?

See the full game engine documentation →

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Our Mission

At BetaHub, we empower game developers and communities with an engaging platform for bug submission. We foster collaboration, enhance gaming experiences, and speed up development. BetaHub connects developers, testers, and players, making everyone feel valued. Shape the future of gaming with us, one bug report at a time.

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