Best Discord Ticket Bots for Gaming Communities (2026)

A ticket bot gives every player question its own private space, so support doesn’t drown in your general chat. Game communities add two problems most ticket bots weren’t built for: bug reports that need logs and screenshots, and the same question asked a hundred times after every patch.

This guide compares the ticket bots game communities use, plus the newer AI support bots that answer before a ticket opens. We make BetaHub, one of the tools below. We checked every bot’s own site and its top.gg listing in October 2026; prices change, so follow the links.

Looking for a suggestion box with votes or a bug-report bot rather than support tickets? See our comparison of Discord feedback bots.

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Quick Comparison

Bot	Best for	Free plan	Paid from	AI
BetaHub	Studios handling tickets, bug reports and suggestions together	1,000 tickets / 30 days, 1 developer	$26 per developer / month	Answers from your docs before a ticket opens
Ticket Tool	The default, proven ticketing	Unlimited panels	$7.99 / month	No
Ticket King	A generous free plan	10 panels, transcripts	$5.99 per 30 days, scaled by server size	No
Tickety	Customization, applications, Roblox and Minecraft hooks	25 panels	€5.99 / month	Paid add-on
tickets.bot	Former TicketsBot users	3 panels	$2.99 per server / month	Not listed
Helper.gg	Replying from a web panel	Unlimited tickets, AI replies	$4.90 / month	AI replies
Discord Tickets	Open source, self-hosted or free hosted	Everything	Managed hosting from £2 / month	No
Support Bot	Ticket menus for a staff team	Unlimited tickets, claiming	$1.99 / month	No
Mava	AI support across Discord, Telegram, email and web	30 requests / month	$39 / month	Core feature
Wallu	Adding AI answers to the ticket bot you have	Yes	€15.99 / month	Core feature

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Detailed Reviews

1. BetaHub: tickets next to bug reports and suggestions

Best for: studios whose players ask for help, report bugs and suggest features in the same Discord.

BetaHub is a feedback platform for games with a Discord bot, not a ticket bot on its own, and its tickets work differently. A player runs /ticket or clicks a ticket button and describes the problem. If you’ve loaded your docs into the knowledge base, the bot answers first, and the player can still open a ticket. Your team replies from the BetaHub dashboard; the reply reaches the player as a DM, and they answer by replying to it.

What it adds for games:

• Knowledge base answers before a ticket or bug report is filed. The free plan includes 500 AI answers a month
• Bug reports get an AI-written title and priority. Duplicates are merged automatically, and their reporters are told when the original is fixed
• Listen Mode (off by default) files bug reports from normal messages in the channels you pick
• Roblox verification: the player’s Roblox username and ID from Bloxlink or RoVer are attached to bugs and tickets
• In-game reporting with Unity, Unreal Engine and Roblox plugins
• Your tracker: 11 integrations, including Jira, Trello, GitHub, Linear and ClickUp, on paid plans

Pricing: free for one developer per project: 1,000 tickets, 1,000 bug reports and 1,000 suggestions every 30 days. Standard is $26 and Pro $43 per developer per month. Moderators who answer tickets can join as support users, which aren’t billed: 1 per project on Standard, 3 on Pro, none on the free plan.

Limitations: no private ticket channels or threads; conversations happen in DMs and the dashboard. If your moderators want to talk with players inside a ticket channel, a classic ticket bot fits better. It also takes more setup than a ticket bot, and it’s more than you need for plain support.

Best choice if: your players report bugs as well as ask for help, and you want both in one place, sorted, with answers from your docs.

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2. Ticket Tool: the default

Best for: servers that want proven, plain ticketing.

Ticket Tool is the most-installed bot on this list: its site counts over 5.8 million servers. The free plan has unlimited panels, support roles and transcripts you generate by hand, with a web dashboard. Premium, at $7.99 a month, adds automatic transcripts, claiming, ticket automation, auto-close, DMs and full customization. Saved replies come as custom tags.

Limitations: no AI and no integrations. Recent top.gg reviews complain that useful features moved behind Premium.

Best choice if: you want what most servers already use, and support is general questions rather than bug reports.

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3. Ticket King: the generous free plan

Best for: servers that want more on the free plan.

Ticket King’s free plan has unlimited tickets, 10 panels, forms with up to 5 questions and transcripts kept with no expiry date. Premium is listed at $5.99, billed every 30 days and scaled by server size. It adds unlimited panels, up to 100 form questions, live ticket viewing and closing in the web dashboard, a year of statistics and Steam account linking.

Limitations: no AI features listed, and the final Premium price depends on your server’s size.

Best choice if: you want a polished free ticket bot, or Steam linking for a PC game community.

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4. Tickety: customization and add-ons

Best for: admins who want to shape every panel, plus applications and FAQs in the same bot.

Tickety’s free plan has 25 ticket panels, 5 application panels and 5 FAQ panels; its site counts over 270,000 servers. Premium is €5.99 a month or €49.99 a year, shown in local currency. A paid AI add-on summarizes tickets, suggests the right panel, answers from your FAQs, spots duplicate questions and can set priority. Tickety also connects to Bloxlink for Roblox, to Minecraft servers, and to your own systems through HTTP events and an API.

Limitations: the AI and the custom-bot option cost extra on top of Premium.

Best choice if: you want deep customization, Roblox or Minecraft hooks, and optional AI in a classic ticket bot.

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5. tickets.bot: where TicketsBot went

Best for: servers that used the original TicketsBot.

The original TicketsBot shut down in March 2025. Its sunset notice sent users to a new instance run by one of its admins, which now lives at tickets.bot, works the same way and counts over 690,000 servers. The free plan has 3 panels; Premium is $2.99 per server per month and white-label $6.99 a month. Its changelog is updated monthly.

Don’t confuse it with TicketBot at ticketsbot.org, a separate bot launched in early 2026: 3 free panels, Premium $1.99 a month, AI ticket summaries on Premium and a RoVer integration for Roblox.

Best choice if: your staff knows TicketsBot and you want it back without relearning anything.

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6. Helper.gg: a helpdesk-style web panel

Best for: teams that would rather answer tickets from a browser than from Discord.

Helper.gg’s free plan includes unlimited tickets, replying through its web panel, staff accounts, logs and AI replies. Premium is $4.90 a month and adds ticket translation; a $3.90 add-on gives you a custom bot name and icon.

Limitations: the site shows no changelog and a 2024 footer, so it’s hard to tell how actively it’s developed.

Best choice if: your staff prefers a helpdesk panel to Discord channels.

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7. Discord Tickets: open source

Best for: communities that want to own the code and the data.

Discord Tickets is open source (GPL-3.0) and still updated: version 4.0.52 shipped in October 2026. There’s no premium plan. You can use the free public bot, pay for a managed instance from £2 a month, or host it yourself. It has a web portal and rule-based FAQ auto-replies.

Limitations: self-hosting means you handle uptime, updates and security.

Best choice if: you’re comfortable running your own bot, or want a free bot with every feature unlocked.

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8. Support Bot: ticket menus for staff teams

Best for: servers where several staff members split tickets by type.

Support Bot’s free plan includes unlimited tickets, logs, claiming, staff pings and up to 5 automatic chat replies to common phrases. Premium is $1.99 a month and adds branding; Enterprise adds a white-label bot.

Limitations: no public changelog, and its terms were last updated in 2023.

Best choice if: you want simple ticket menus and claiming for a staff team at a low price.

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AI Support Bots

A newer group of tools answers questions before anyone opens a ticket. They read your docs, wiki or past tickets, and hand the conversation to a person when they’re unsure.

• Mava is a support inbox for Discord, Telegram, Slack, email and web chat. Its AI is trained on your knowledge base, answers in public channels and in private ticket threads, and hands over to your team. The free plan covers 30 requests a month; paid plans start at $39 a month for 100 requests. Its customers are mostly Web3 projects.
• Wallu adds AI answers to the ticket bot you already run, including Ticket Tool, Ticket King, Tickety and Helper.gg. It learns from websites, Git repositories, Discord channels and PDFs, and pings a staff role with a summary when it can’t help. It has a free plan; paid plans start at €15.99 a month.
• Helpshift is a support platform built for games, owned by Keywords Studios, with a Discord integration where players message the bot and agents reply from Helpshift. Its customers include Zynga, Rovio, Gameloft and Krafton. It’s sold through sales, with no free plan.
• Built into ticket bots: Tickety (paid add-on), TicketBot (AI summaries on Premium) and Helper.gg (AI replies) now have AI features too. AI-first bots such as AI Ticket Bot and TicketCord are worth a look as well.

BetaHub sits between the two groups: its knowledge base answers in Discord before a ticket or bug report is filed, and the reports that still come in land next to your bugs and suggestions.

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Which Bot Should You Choose?

You want plain ticketing that just works: Ticket Tool, the most-installed one, or Ticket King for more on the free plan.

You came from TicketsBot: tickets.bot is the same bot under a new address.

You want deep customization or Roblox and Minecraft hooks: Tickety.

You want to own the code: Discord Tickets.

You answer the same questions all day: an AI layer such as Wallu on top of your ticket bot, or Mava if support also comes in through Telegram, email or web chat.

Your players report bugs, not just ask questions: BetaHub. Tickets, bug reports and suggestions land in one project, duplicates merge, and answers from your docs come first. The free plan covers one developer.

Many studios combine them: a classic ticket bot for account and payment questions, BetaHub for bugs and suggestions.

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FAQ

What happened to TicketsBot?

The original TicketsBot (ticketsbot.net) shut down on 5 March 2025. Its sunset notice pointed users to a new instance run by one of its admins, which now lives at tickets.bot. TicketBot at ticketsbot.org is a different bot that launched in early 2026.

What is the best free Discord ticket bot?

For plain ticketing, Ticket King’s free plan includes 10 panels and transcripts with no expiry, and Ticket Tool’s includes unlimited panels. Discord Tickets is free with every feature if you use its public bot or host it yourself. For game studios, BetaHub’s free plan covers 1,000 tickets, 1,000 bug reports and 1,000 suggestions every 30 days for one developer.

Which Discord ticket bots have AI?

Mava and Wallu are built around it. Tickety sells an AI add-on, TicketBot has AI summaries on Premium, and Helper.gg lists AI replies on its free plan. BetaHub answers from your knowledge base before a ticket or bug report is filed.

Which ticket bot is best for game bug reports?

BetaHub is the only one on this list built for bug reports: AI titles and priority, automatic duplicate merging, logs, screenshots and video from in-game plugins, and a link to your issue tracker. Ticket bots handle support questions but not bug triage.

Do any of these bots connect to Jira or GitHub?

BetaHub connects to 11 trackers, including Jira, Trello, GitHub, GitLab and Linear, on its paid plans. Tickety offers HTTP events and an API, and TicketBot has a read-only API, so you can build a connection yourself. The others stay inside Discord.

Which bots work with Roblox verification?

Tickety connects to Bloxlink, TicketBot to RoVer, and BetaHub to both, attaching the player’s Roblox username and ID to bugs and tickets.

Can I use more than one bot on a server?

Yes. A common setup is a ticket bot for account and payment questions and BetaHub for bug reports and suggestions. The bots work independently.