With the sunsetting of TicketsBot in March 2025, thousands of gaming communities are left searching for a reliable replacement. Whether you’re a game developer, a community manager, or a moderator, having an efficient ticketing system is crucial for handling support requests, bug reports, and player feedback.

In this post, we’ll explore the best alternatives to TicketsBot—including Discord-based ticket bots, AI-powered support tools, and game-specific feedback platforms. We’ll also cover key features to look for and emerging trends shaping the future of Discord support solutions.

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Why You Need a Strong Ticketing System in Discord

For gaming communities, Discord is more than just a chat platform—it’s where players interact, report issues, and seek help. A ticket bot ensures that support requests are properly managed instead of getting lost in the chaos of text channels.

Key Features to Look for in a Ticket Bot

When evaluating a replacement for TicketsBot, consider these must-have features:

Ticket Logging & Transcripts – Keep a record of all support tickets for future reference.
Automation & AI Assistance – Reduce moderator workload with auto-responses and smart categorization.
Feedback Collection – Gather player insights and satisfaction ratings after a ticket is resolved.
Bug Reporting Capabilities – Allow players to submit structured bug reports with logs and media.
Sentiment Analysis – Identify community concerns before they escalate using AI-driven analytics.

Now, let’s look at the best TicketsBot alternatives that offer these features and more.

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Top Alternatives to TicketsBot for Gaming Communities

1. Ticket Tool – The Classic Support Ticket Bot

Best for: General Discord support & moderation teams
Pricing: Free with premium plans ($8/month)
Key Features:

• Web dashboard for easy ticket management
• Customizable ticket panels for different support types
• Auto-responses & automated ticket closure
• Full transcript logging

Why Choose Ticket Tool?
Ticket Tool is one of the most established ticketing bots for Discord, known for its reliability and ease of use. It offers robust features and remains a popular choice for gaming communities that need a simple yet effective support system.

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2. Helper.gg – A Ticketing Bot with a Powerful Web Panel

Best for: Servers that need a professional helpdesk-style system
Pricing: Free for core features; premium plans start at $5/month
Key Features:

• Web-based ticket management panel
• Auto-close and inactivity tracking
• Ticket claiming system for staff organization
• Multilingual support (Premium)

Why Choose Helper.gg?
Unlike traditional ticket bots, Helper.gg provides a centralized panel where admins can view, assign, and manage tickets easily. Its ticket claiming system is great for large moderation teams.

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3. Mava – AI-Powered Omnichannel Support

Best for: Communities looking for AI-driven automation
Pricing: Free for small communities; paid plans for large-scale support
Key Features:

• AI-powered auto-responses for FAQs
• Omnichannel support (Discord, website, Telegram, email)
• Ticket tracking analytics & sentiment analysis
• Private threads instead of cluttered ticket channels

Why Choose Mava?
Mava is an advanced support solution that uses AI to automatically handle common queries, reducing staff workload. It’s also one of the few Discord bots that integrate with external platforms, allowing for a seamless helpdesk experience across multiple channels.

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4. Discord Tickets (Open-Source) – Self-Hosted & Fully Customizable

Best for: Tech-savvy communities that want full control
Pricing: Free (self-hosted)
Key Features:

• Self-hosted with 100% ownership of data
• Highly customizable ticket categories & settings
• Open-source code with active community support
• White-label branding for a professional touch

Why Choose Discord Tickets?
For gaming communities that don’t want to rely on third-party services, Discord Tickets is the best self-hosted solution. You get complete flexibility and won’t have to worry about your support bot shutting down unexpectedly.

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5. BetaHub – The Best Solution for Bug Reports & Player Feedback

Best for: Game developers & playtesting communities
Pricing: Free plan available; paid plans for advanced AI features
Key Features:

• In-Discord bug reporting with structured forms
• AI-powered sentiment analysis to track community mood
• Auto-detects bug reports from chat messages
• Duplicate detection & issue tracking

Why Choose BetaHub?
Unlike traditional ticket bots, BetaHub is designed specifically for game developers. It helps collect and organize bug reports directly from your Discord community, ensuring no critical issues are overlooked. If you’re running a game server, BetaHub is a must-have.

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Comparison of the Best TicketsBot Alternatives

Alternative	Best For	Pricing	Unique Feature
Ticket Tool	General support & moderation teams	Free / $8/mo	Classic, reliable ticket system
Helper.gg	Helpdesk-style ticketing	Free / $5+	Web panel for ticket management
Mava	AI-powered support & automation	Free / Paid	Omnichannel AI-driven helpdesk
Discord Tickets	Self-hosted custom ticketing	Free (self-hosted)	Full control over ticket system
BetaHub	Bug tracking & player feedback	Free / Paid	AI-driven bug reporting & sentiment analysis

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Trends in Discord Support & Ticketing for 2025

As gaming communities evolve, support bots are becoming more advanced. Here are some key trends shaping the future of Discord support:

AI-Powered Auto-Responses – Bots like Mava are using AI to handle common support questions instantly, reducing staff workload.
Omnichannel Integration – Future bots will integrate with websites, email, and external helpdesks, making Discord part of a larger support ecosystem.
Sentiment Analysis – Platforms like BetaHub track player emotions, helping game developers understand how their community feels.
More Automation & Smart Ticketing – Bots will auto-categorize and prioritize tickets to ensure urgent issues get addressed first.
Customization & Branding – Open-source bots like Discord Tickets allow communities to fully customize their support system.

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Final Thoughts

The shutdown of TicketsBot has left many Discord servers searching for a replacement, but the good news is that there are plenty of great alternatives—and many of them offer better features than TicketsBot ever did.

For general support, bots like Ticket Tool and Helper.gg are great choices. If you need AI-driven automation, Mava is an excellent option. For game developers, BetaHub is the best choice for tracking bug reports and player feedback. And if you want complete control, self-hosting Discord Tickets ensures your support system won’t disappear overnight.