Quick Reference
Lookup tables for statuses, file formats, and technical specifications.
Looking for feature explanations? See Features Overview →
On This Page
- Bug Report Statuses
- Suggestion Statuses
- Heat Scoring
- Priority Levels
- AI Validation Levels
- File Formats
- Search & Filtering
- Webhook Events
Bug Report Statuses
| Status | Description |
|---|---|
| Hidden | Draft state, not visible to the team |
| New | Just submitted, awaiting triage |
| In Progress | Being actively worked on |
| Needs More Info | Awaiting details from the reporter |
| Resolved | Fixed, ready for verification |
| Closed | Verified as working |
| Won’t Fix | Declined by the team |
| Duplicate | Linked to an existing report |
| Pending Moderation | Awaiting review (moderated projects only) |
Suggestion Statuses
| Status | Description |
|---|---|
| Open | Newly submitted |
| Under Review | Being evaluated by the team |
| Planned | Accepted for future implementation |
| Started | Currently being worked on |
| Completed | Fully implemented |
| Declined | Not accepted (with optional reason) |
Heat Scoring
Heat is a dynamic score that helps prioritize bugs based on community impact. Higher Heat = more urgent.
What increases Heat:
- Duplicates – Each duplicate report adds to the original’s Heat
- Watchers – Users watching an issue increase its Heat
- Recency – Recent activity boosts Heat
- Priority – Higher priority issues have higher base Heat
Why it matters:
- Testers aren’t discouraged from reporting duplicates (they’re valuable signals)
- Popular issues naturally rise to the top
- Developers can sort by Heat to find the most impactful bugs
Learn more about using Heat for prioritization.
Duplicate Detection
The AI automatically identifies similar bug reports:
- When a bug is submitted, the AI analyzes the description
- It searches existing reports for similar issues
- If a match is found, the new report is marked as a duplicate
- The original report’s Heat increases
Duplicates remain visible and linked, so reporters can track the original issue’s progress.
Priority Levels
The AI assigns priority based on:
| Factor | Example |
|---|---|
| Severity keywords | “crash”, “data loss”, “unplayable” → higher priority |
| Game Facts context | Issues in critical systems get priority |
| Impact scope | Affects all players vs. edge case |
| Crash indicators | Stack traces, error codes |
Priority can be manually adjusted after submission.
AI Validation Levels
Control how strictly the AI validates bug descriptions:
| Level | Behavior |
|---|---|
| 0 - No Check | Accepts any description |
| 1 - Character Limit | Requires minimum length |
| 2 - Loose AI Check | Flags issues but allows submission |
| 3 - Strict AI Check | Rejects insufficient descriptions |
Configure in Project Settings → Bug Handling.
File Format Reference
Supported Formats
| Type | Formats | Max Size |
|---|---|---|
| Screenshots | PNG, JPG, JPEG | 10 MB |
| Videos | MP4, MOV, WEBM, AVI | 500 MB |
| Log files | TXT, LOG | 50 MB |
Video Recording Duration
Video recording duration depends on your plan:
| Plan | Duration |
|---|---|
| Basic | 60 seconds |
| Standard | 5 minutes |
| Pro | 30 minutes |
| Enterprise | 60 minutes |
Search and Filtering
Find issues quickly with:
- Full-text search – Searches titles, descriptions, and comments
- Status filter – Show only New, In Progress, etc.
- Priority filter – Filter by priority level
- Tag filter – Filter by assigned tags
- Assignee filter – Show issues assigned to specific people
- Date range – Filter by creation or update date
- Heat sort – Sort by community impact
Webhooks Events
BetaHub can notify external systems when events occur:
| Event | Trigger |
|---|---|
issue_created |
New bug report submitted |
issue_status_changed |
Bug status updated |
feature_request_created |
New suggestion submitted |
ticket_created |
New support ticket submitted |
Configure webhooks in Integrations → Webhooks.
See Also
- Managing Feedback – Workflow best practices
- Advanced Features – Webhooks, API, and automation
- Project Settings – Configure features
- Discord Bot – Discord integration