Account & Settings
Manage your BetaHub account, organizations, and project settings.
Account Management
Creating Projects
You can create a project for each game you’re working on. Projects are where you’ll receive feedback as bug reports or suggestions from your testers.
To create a project:
- Click on All Projects in the sidebar
- Click on New Project
- Follow the wizard instructions to create a project
Organizations
Organizations allow you to group developers together and manage access to projects. You need to create an organization or be added to one to invite other developers to your projects.
Creating an organization with multiple developers automatically starts a 30-day free trial of the Standard plan, as having more than one developer requires a paid plan.
To create an organization:
- Click on your profile picture in the top right corner
- Click on Organizations
- Click on Create organization
- Enter the organization name (must be unique) and click Create
To invite developers:
- Go to Organizations from your profile menu
- Click on the organization you want to manage
- Click on Invite developers
- Enter the developer’s email address and click Invite
Learn more about Organization Management.
Personal Access Tokens
Secure API authentication for integrations and automation. Personal Access Tokens provide programmatic access to your BetaHub account without exposing your login credentials.
Use cases:
- API integrations
- Third-party applications
- Automated scripts
- CI/CD pipelines
Learn more about API Access.
Project Settings
General Settings
Configure core project behavior and modules:
- Project visibility (Public/Private)
- Module activation (Bugs, Suggestions, Tickets, Sentiment Analysis)
- Bug description validation level
- Notification preferences
- Auto-archiving settings
User Roles and Permissions
Manage team access with role-based permissions:
- Developer - Full access, metered for billing
- Support - Access to tickets module, not metered
- Tester - Can report issues and view based on project settings
Issues Configuration
Tags Management:
- Create hierarchical tag systems
- Configure AI tag assignment
- Set up custom categorization
Auto-Archiving:
- Automatically archive old issues
- Keep project lists clean
- Maintain searchable history
Learn more about Project Settings.
Notification Settings
Developer Notifications
Configure what notifications you receive:
- Do not notify - Only direct mentions
- Instant notifications - New bugs, features, releases
- Instant + watch - Get notifications and auto-watch items
Notification Delivery
Choose how you receive notifications:
- Email notifications for important updates
- Discord notifications via direct message
- Website notifications in BetaHub interface
Manage these preferences through your profile page.
Integration Settings
Discord Bot
Configure your project’s Discord bot for community engagement:
- Bot permissions and channel access
- Bug reporting channels and methods
- Release announcements and notifications
- Sentiment analysis monitoring
External Tools
Connect with project management platforms:
- Jira, Asana, GitHub integrations
- Field mapping configuration
- Webhook setup for real-time updates
Learn more about Integrations.
Advanced Features
Game Facts
Enhance AI understanding with game-specific context:
- Game mechanics and terminology
- Priority rules for different systems
- Critical vs. non-critical features
Support Knowledge Base
Create AI-powered support documentation:
- Upload documents in PDF, TXT, or MD format
- Convert bug solutions to knowledge articles
- Test and monitor effectiveness
Learn more about Advanced Features.
Account Security
Best Practices
- Regular token rotation for API access
- Strong passwords and two-factor authentication
- Monitor access logs for unusual activity
- Review permissions regularly
Data Management
- Export capabilities for your data
- Privacy controls for sensitive information
- Retention policies for archived content
Getting Help
Common Questions
Q: I can’t find a developer from another organization in my project invite list. A: You can only see organizations you belong to. Ask the organization owner to add you first.
Q: I accidentally closed the browser before copying my API token. A: Tokens can only be viewed once. Delete the token and create a new one.
Q: Can I change my organization name? A: Organization names must be unique. Contact support if you need to change an existing name.
Support Resources
- FAQ - Common questions and solutions
- Discord Community - Community support
- Direct support - Contact via Discord for technical issues
Next Steps
- Organization Management - Detailed organization features
- API Access - Token management and API usage
- Project Settings - Advanced project configuration