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Advanced Features

Discover BetaHub’s AI-powered features that provide deeper insights into your game’s community and feedback.

Support Knowledge Base

This feature is currently experimental and may not work as expected.

Transform your support workflow with an AI-powered knowledge base that provides instant solutions.

How It Works

The knowledge base automatically responds to support requests by:

  • Searching internal documentation
  • Providing relevant solutions before ticket creation
  • Reducing support team workload
  • Enabling self-service problem resolution

Setting Up Knowledge Base

  1. Enable Support Knowledge in Settings / General
  2. Access Knowledge Base menu item
  3. Upload documentation via Upload New Document

Supported Formats:

  • PDF documents
  • TXT files
  • Markdown (MD) files
  • Direct text paste

Content Guidelines

Create effective knowledge base articles with:

  • Troubleshooting steps for common problems
  • Clear self-help instructions for users
  • Standard responses used by support agents
  • Concise, relevant information grouped logically

Using Bug Comments as Knowledge

Convert effective bug solutions into knowledge base articles:

Click the green checkmark on helpful comments to:

  • Mark comment as bug solution
  • Add to knowledge base automatically
  • Prevent duplicate support requests

Testing and Validation

Test your knowledge base effectiveness:

Search API Testing:

  • See what results return for queries
  • Validate search accuracy
  • Identify content gaps

Context Retrieval Testing:

  • Review what context is provided to AI
  • Ensure relevant information is accessible

Ask API Testing:

  • Preview user-facing responses
  • Test answer quality and helpfulness

Knowledge Gaps Analysis

Identify and address missing information:

  • Gap Detection - Queries with incomplete results
  • Resolution Tracking - Mark gaps as resolved
  • Reevaluation - Test improvements with benchmarks

Interaction Monitoring

Track knowledge base effectiveness:

  • User question logs
  • Search performance metrics
  • User feedback (thumbs up/down)
  • Discord reaction tracking

Discord Integration

Enable automatic knowledge base responses:

Automatic Support:

  • Responds to every bug/ticket submission
  • Suggests solutions before formal reporting
  • Integrates with Listen Mode for conversation support

Sentiment Analysis

Monitor your Discord community’s mood with AI-powered sentiment analysis.

Enabling Sentiment Analysis

  1. Invite BetaHub Discord Bot
  2. Use /info command
  3. Click Configure Sentiments Channels
  4. Select channels to monitor

Sentiment Dashboard

Access comprehensive mood analytics via Sentiments menu:

Key Metrics:

  • Rating - 0-5 sentiment score (higher = more positive)
  • Records - Number of analyzed messages
  • Frequency - Reports per day
  • Categories - Excited, Positive, Neutral, Negative, Frustrated, Toxic
  • Top Words - Most frequent terms with sentiment color-coding
  • Trend Chart - Historical sentiment progression

Advanced Filtering

Filter sentiment data by:

  • Date Range - Specific time periods
  • Channels - Individual or multiple channels
  • Words - Click top words to filter by term
  • Categories - Click category bars to filter by sentiment

Troubleshooting Sentiment Analysis

Bot Not Responding:

  • Verify bot permissions for slash commands
  • Ensure setup completion

No Results Showing:

  • Check channel configuration via /info
  • Wait 5-10 minutes for dashboard refresh
  • Verify bot can see configured channels

Game Facts

Enhance AI understanding with detailed game context for more accurate bug processing.

Game Facts Configuration

Benefits

Game Facts improve AI performance by providing:

  • Game context - Genre, mechanics, features
  • Priority rules - Critical vs. non-critical systems
  • Terminology - Game-specific vocabulary
  • Importance hierarchy - Feature priority understanding

Enhanced AI Capabilities

With Game Facts configured, AI can:

  • Generate more precise bug titles
  • Assign appropriate tags based on game systems
  • Better understand game-specific terminology
  • Apply game-appropriate priority rules

Setup Options

Manual Configuration:

  • Fill out comprehensive game information form
  • Define critical systems and features
  • Create terminology glossary

AI-Assisted Setup:

  1. Click Upload the Document
  2. Paste game documentation or description
  3. Click Extract Information
  4. Review and edit extracted details
AI-Assisted Game Facts Setup

The AI analyzes your text and pre-fills the form with relevant game information.

Getting Help

For assistance with advanced features:

  • Join our Discord server for community support
  • Check the FAQ for common questions
  • Contact support for technical issues

Next Steps

Advanced Features

Discover BetaHub’s AI-powered features that provide deeper insights into your game’s community and feedback.

Support Knowledge Base

This feature is currently experimental and may not work as expected.

Transform your support workflow with an AI-powered knowledge base that provides instant solutions.

How It Works

The knowledge base automatically responds to support requests by:

  • Searching internal documentation
  • Providing relevant solutions before ticket creation
  • Reducing support team workload
  • Enabling self-service problem resolution

Setting Up Knowledge Base

  1. Enable Support Knowledge in Settings / General
  2. Access Knowledge Base menu item
  3. Upload documentation via Upload New Document

Supported Formats:

  • PDF documents
  • TXT files
  • Markdown (MD) files
  • Direct text paste

Content Guidelines

Create effective knowledge base articles with:

  • Troubleshooting steps for common problems
  • Clear self-help instructions for users
  • Standard responses used by support agents
  • Concise, relevant information grouped logically

Using Bug Comments as Knowledge

Convert effective bug solutions into knowledge base articles:

Click the green checkmark on helpful comments to:

  • Mark comment as bug solution
  • Add to knowledge base automatically
  • Prevent duplicate support requests

Testing and Validation

Test your knowledge base effectiveness:

Search API Testing:

  • See what results return for queries
  • Validate search accuracy
  • Identify content gaps

Context Retrieval Testing:

  • Review what context is provided to AI
  • Ensure relevant information is accessible

Ask API Testing:

  • Preview user-facing responses
  • Test answer quality and helpfulness

Knowledge Gaps Analysis

Identify and address missing information:

  • Gap Detection - Queries with incomplete results
  • Resolution Tracking - Mark gaps as resolved
  • Reevaluation - Test improvements with benchmarks

Interaction Monitoring

Track knowledge base effectiveness:

  • User question logs
  • Search performance metrics
  • User feedback (thumbs up/down)
  • Discord reaction tracking

Discord Integration

Enable automatic knowledge base responses:

Automatic Support:

  • Responds to every bug/ticket submission
  • Suggests solutions before formal reporting
  • Integrates with Listen Mode for conversation support

Sentiment Analysis

Monitor your Discord community’s mood with AI-powered sentiment analysis.

Enabling Sentiment Analysis

  1. Invite BetaHub Discord Bot
  2. Use /info command
  3. Click Configure Sentiments Channels
  4. Select channels to monitor

Sentiment Dashboard

Access comprehensive mood analytics via Sentiments menu:

Key Metrics:

  • Rating - 0-5 sentiment score (higher = more positive)
  • Records - Number of analyzed messages
  • Frequency - Reports per day
  • Categories - Excited, Positive, Neutral, Negative, Frustrated, Toxic
  • Top Words - Most frequent terms with sentiment color-coding
  • Trend Chart - Historical sentiment progression

Advanced Filtering

Filter sentiment data by:

  • Date Range - Specific time periods
  • Channels - Individual or multiple channels
  • Words - Click top words to filter by term
  • Categories - Click category bars to filter by sentiment

Troubleshooting Sentiment Analysis

Bot Not Responding:

  • Verify bot permissions for slash commands
  • Ensure setup completion

No Results Showing:

  • Check channel configuration via /info
  • Wait 5-10 minutes for dashboard refresh
  • Verify bot can see configured channels

Game Facts

Enhance AI understanding with detailed game context for more accurate bug processing.

Game Facts Configuration

Benefits

Game Facts improve AI performance by providing:

  • Game context - Genre, mechanics, features
  • Priority rules - Critical vs. non-critical systems
  • Terminology - Game-specific vocabulary
  • Importance hierarchy - Feature priority understanding

Enhanced AI Capabilities

With Game Facts configured, AI can:

  • Generate more precise bug titles
  • Assign appropriate tags based on game systems
  • Better understand game-specific terminology
  • Apply game-appropriate priority rules

Setup Options

Manual Configuration:

  • Fill out comprehensive game information form
  • Define critical systems and features
  • Create terminology glossary

AI-Assisted Setup:

  1. Click Upload the Document
  2. Paste game documentation or description
  3. Click Extract Information
  4. Review and edit extracted details
AI-Assisted Game Facts Setup

The AI analyzes your text and pre-fills the form with relevant game information.

Getting Help

For assistance with advanced features:

  • Join our Discord server for community support
  • Check the FAQ for common questions
  • Contact support for technical issues

Next Steps