Advanced Features
Discover BetaHub’s AI-powered features that provide deeper insights into your game’s community and feedback.
Support Knowledge Base
This feature is currently experimental and may not work as expected.
Transform your support workflow with an AI-powered knowledge base that provides instant solutions.
How It Works
The knowledge base automatically responds to support requests by:
- Searching internal documentation
- Providing relevant solutions before ticket creation
- Reducing support team workload
- Enabling self-service problem resolution
Setting Up Knowledge Base
- Enable Support Knowledge in Settings / General
- Access Knowledge Base menu item
- Upload documentation via Upload New Document
Supported Formats:
- PDF documents
- TXT files
- Markdown (MD) files
- Direct text paste
Content Guidelines
Create effective knowledge base articles with:
- Troubleshooting steps for common problems
- Clear self-help instructions for users
- Standard responses used by support agents
- Concise, relevant information grouped logically
Using Bug Comments as Knowledge
Convert effective bug solutions into knowledge base articles:
Click the green checkmark on helpful comments to:
- Mark comment as bug solution
- Add to knowledge base automatically
- Prevent duplicate support requests
Testing and Validation
Test your knowledge base effectiveness:
Search API Testing:
- See what results return for queries
- Validate search accuracy
- Identify content gaps
Context Retrieval Testing:
- Review what context is provided to AI
- Ensure relevant information is accessible
Ask API Testing:
- Preview user-facing responses
- Test answer quality and helpfulness
Knowledge Gaps Analysis
Identify and address missing information:
- Gap Detection - Queries with incomplete results
- Resolution Tracking - Mark gaps as resolved
- Reevaluation - Test improvements with benchmarks
Interaction Monitoring
Track knowledge base effectiveness:
- User question logs
- Search performance metrics
- User feedback (thumbs up/down)
- Discord reaction tracking
Discord Integration
Enable automatic knowledge base responses:
Automatic Support:
- Responds to every bug/ticket submission
- Suggests solutions before formal reporting
- Integrates with Listen Mode for conversation support
Sentiment Analysis
Monitor your Discord community’s mood with AI-powered sentiment analysis.
Enabling Sentiment Analysis
- Invite BetaHub Discord Bot
- Use
/infocommand - Click Configure Sentiments Channels
- Select channels to monitor
Sentiment Dashboard
Access comprehensive mood analytics via Sentiments menu:
Key Metrics:
- Rating - 0-5 sentiment score (higher = more positive)
- Records - Number of analyzed messages
- Frequency - Reports per day
- Categories - Excited, Positive, Neutral, Negative, Frustrated, Toxic
- Top Words - Most frequent terms with sentiment color-coding
- Trend Chart - Historical sentiment progression
Advanced Filtering
Filter sentiment data by:
- Date Range - Specific time periods
- Channels - Individual or multiple channels
- Words - Click top words to filter by term
- Categories - Click category bars to filter by sentiment
Troubleshooting Sentiment Analysis
Bot Not Responding:
- Verify bot permissions for slash commands
- Ensure setup completion
No Results Showing:
- Check channel configuration via
/info - Wait 5-10 minutes for dashboard refresh
- Verify bot can see configured channels
Game Facts
Enhance AI understanding with detailed game context for more accurate bug processing.
Benefits
Game Facts improve AI performance by providing:
- Game context - Genre, mechanics, features
- Priority rules - Critical vs. non-critical systems
- Terminology - Game-specific vocabulary
- Importance hierarchy - Feature priority understanding
Enhanced AI Capabilities
With Game Facts configured, AI can:
- Generate more precise bug titles
- Assign appropriate tags based on game systems
- Better understand game-specific terminology
- Apply game-appropriate priority rules
Setup Options
Manual Configuration:
- Fill out comprehensive game information form
- Define critical systems and features
- Create terminology glossary
AI-Assisted Setup:
- Click Upload the Document
- Paste game documentation or description
- Click Extract Information
- Review and edit extracted details
The AI analyzes your text and pre-fills the form with relevant game information.
Getting Help
For assistance with advanced features:
- Join our Discord server for community support
- Check the FAQ for common questions
- Contact support for technical issues
Next Steps
- Core Features - Learn platform fundamentals
- Discord Bot - Master community integration
- Integrations - Connect external tools