Advanced Features
Discover BetaHub’s AI-powered features that provide deeper insights into your game’s community and feedback.
Support Knowledge Base
This feature is currently experimental and may not work as expected.
Transform your support workflow with an AI-powered knowledge base that provides instant solutions.
How It Works
The knowledge base automatically responds to support requests by:
- Searching internal documentation
- Providing relevant solutions before ticket creation
- Reducing support team workload
- Enabling self-service problem resolution
Setting Up Knowledge Base
- Enable Support Knowledge in Settings / General
- Access Knowledge Base menu item
- Upload documentation via Upload New Document
Supported Formats:
- PDF documents
- TXT files
- Markdown (MD) files
- Direct text paste
Content Guidelines
Create effective knowledge base articles with:
- Troubleshooting steps for common problems
- Clear self-help instructions for users
- Standard responses used by support agents
- Concise, relevant information grouped logically
Using Bug Comments as Knowledge
Convert effective bug solutions into knowledge base articles:
Click the green checkmark on helpful comments to:
- Mark comment as bug solution
- Add to knowledge base automatically
- Prevent duplicate support requests
Testing and Validation
Test your knowledge base effectiveness:
Search API Testing:
- See what results return for queries
- Validate search accuracy
- Identify content gaps
Context Retrieval Testing:
- Review what context is provided to AI
- Ensure relevant information is accessible
Ask API Testing:
- Preview user-facing responses
- Test answer quality and helpfulness
Knowledge Gaps Analysis
Identify and address missing information:
- Gap Detection - Queries with incomplete results
- Resolution Tracking - Mark gaps as resolved
- Reevaluation - Test improvements with benchmarks
Interaction Monitoring
Track knowledge base effectiveness:
- User question logs
- Search performance metrics
- User feedback (thumbs up/down)
- Discord reaction tracking
Discord Integration
Enable automatic knowledge base responses:
Automatic Support:
- Responds to every bug/ticket submission
- Suggests solutions before formal reporting
- Integrates with Listen Mode for conversation support
Sentiment Analysis
Monitor your Discord community’s mood with AI-powered sentiment analysis.
Enabling Sentiment Analysis
- Invite BetaHub Discord Bot
- Use
/infocommand - Click Configure Sentiments Channels
- Select channels to monitor
Sentiment Dashboard
Access comprehensive mood analytics via Sentiments menu:
Key Metrics:
- Rating - 0-5 sentiment score (higher = more positive)
- Records - Number of analyzed messages
- Frequency - Reports per day
- Categories - Excited, Positive, Neutral, Negative, Frustrated, Toxic
- Top Words - Most frequent terms with sentiment color-coding
- Trend Chart - Historical sentiment progression
Advanced Filtering
Filter sentiment data by:
- Date Range - Specific time periods
- Channels - Individual or multiple channels
- Words - Click top words to filter by term
- Categories - Click category bars to filter by sentiment
Troubleshooting Sentiment Analysis
Bot Not Responding:
- Verify bot permissions for slash commands
- Ensure setup completion
No Results Showing:
- Check channel configuration via
/info - Wait 5-10 minutes for dashboard refresh
- Verify bot can see configured channels
Game Facts
Enhance AI understanding with detailed game context for more accurate bug processing.
Benefits
Game Facts improve AI performance by providing:
- Game context - Genre, mechanics, features
- Priority rules - Critical vs. non-critical systems
- Terminology - Game-specific vocabulary
- Importance hierarchy - Feature priority understanding
Enhanced AI Capabilities
With Game Facts configured, AI can:
- Generate more precise bug titles
- Assign appropriate tags based on game systems
- Better understand game-specific terminology
- Apply game-appropriate priority rules
Setup Options
Manual Configuration:
- Fill out comprehensive game information form
- Define critical systems and features
- Create terminology glossary
AI-Assisted Setup:
- Click Upload the Document
- Paste game documentation or description
- Click Extract Information
- Review and edit extracted details
The AI analyzes your text and pre-fills the form with relevant game information.
Activity Feed
Keep track of what’s happening in your project with a simple activity feed that logs important actions and changes.
What is the Activity Feed?
The Activity Feed is a chronological log of actions taken within your project. It automatically records when team members create issues, make comments, change statuses, or perform other important project activities. This provides a basic audit trail to help teams stay informed about project progress.
What Gets Tracked
The system automatically logs activities for:
Issues and Bugs:
- Issue creation
- Status changes (New → In Progress → Resolved → Closed)
- Assignment changes
- Comments on issues
Feature Requests (Suggestions):
- Feature request creation
- Status changes
- Comments on feature requests
- Feature request splitting
Support Tickets:
- Ticket creation
- Assignment changes
- Status updates
- Comments on tickets
Releases:
- Release creation
Media Comments:
- Comments added to screenshots
- Comments added to video clips
- Comments added to log files
Notifications:
- Email notifications sent
- Discord notifications sent
Who Can See Activities
Activity feeds are restricted to authorized team members:
- Project developers can view all project activities
- Support staff can view project activities
- Project administrators have full access
- Regular testers cannot view activity feeds
Using the Activity Feed
The activity feed appears in different contexts throughout BetaHub:
Project-Wide Activities:
- View all activities across your entire project
- See what all team members have been working on
- Basic chronological listing of recent actions
Issue-Specific Activities:
- View activities related to a particular issue
- See the history of comments, status changes, and assignments
- Track the lifecycle of individual bug reports
Contextual Activity Views:
- Activity feeds automatically show relevant activities based on current page
- Issues page shows issue-related activities
- Tickets page shows ticket-related activities
- Feature requests page shows suggestion-related activities
- Load more activities with simple pagination
Activity Display
Each activity shows:
- Who performed the action (with user avatar when available)
- What they did (created, assigned, commented, etc.)
- When it happened (relative timestamps)
- Entity type (Bug, Ticket, Suggestion, Release, etc.)
- Link to view details of the related item
Activities include content snippets when relevant, such as:
- Brief excerpts from issue descriptions
- Comment previews
- Release descriptions
System Activities
Some activities are performed by automated systems:
- Discord Bot activities when bugs are reported via Discord
- Game Form activities from in-game bug reporting
- System activities for automated processes
These are clearly marked with appropriate icons and labels.
Getting Started
Activity feeds are automatically enabled - no setup required. To use them effectively:
- Check Recent Activity - Visit your project to see what’s been happening
- Review Issue History - Look at activity feeds on individual issues to understand their progression
- Stay Informed - Use activity feeds to keep up with team member contributions
- Navigate by Context - Visit different project sections (Issues, Tickets, Suggestions) to see focused activity feeds
The activity feed provides a simple way to maintain visibility into your project’s progress without complex dashboards or analytics.
Getting Help
For assistance with advanced features:
- Join our Discord server for community support
- Check the FAQ for common questions
- Contact support for technical issues
Next Steps
- Core Features - Learn platform fundamentals
- Discord Bot - Master community integration
- Integrations - Connect external tools