FAQs and Troubleshooting

Frequently Asked Questions

General Questions

What is BetaHub?

BetaHub is a comprehensive platform designed for game developers to facilitate beta testing and compile user feedback efficiently. It offers developers the tools to set up projects, invite testers, and streamline the feedback management process. For testers, it provides a collaborative environment to report bugs, suggest features, and engage with fellow participants.

How much does it cost?

Currently, BetaHub is free for all users, including both developers and testers. While we anticipate introducing a premium subscription model in the future, we guarantee that there will always be an accessible free tier.

How can I get in touch with you?

Our team is readily available for support and inquiries. Join us on our Discord server for direct interaction, or you can reach us via email at support@betahub.io.

How can I support you?

Your support is invaluable to us! You can help by spreading the word about BetaHub, utilizing our platform for your beta testing needs, and contributing to the community by reporting any bugs or suggesting new features.

Technical Questions

How can I integrate BetaHub with my game?

Integration with BetaHub can be achieved through various means depending on your development environment:

  • Utilize our Launcher for a straightforward approach.
  • Implement our Unity plugin or Unreal plugin for seamless in-engine integration.
  • Opt for our library if you prefer to integrate BetaHub without altering your game’s build.

How can I integrate BetaHub with my Discord server?

To link BetaHub with your Discord server and leverage our bot capabilities, please follow our detailed Discord bot integration guide.

Troubleshooting

Common Issues and Solutions

My game is crashing when I try to start it with the BetaHub Launcher.

If you encounter crashes upon launching your game with the BetaHub Launcher, this might indicate a compatibility issue with the BetaHub library. We urge you to report this through our Discord server in the #feedback channel so that our team can provide you with dedicated support.

Reporting Issues with BetaHub

How can I report a bug or request a feature?

We encourage our community to actively report any bugs or feature requests to improve BetaHub. You can do this through our Discord server in the #feedback channel, or by logging into BetaHub and submitting a new bug report or feature request directly on the platform.