FAQs and Troubleshooting
Frequently Asked Questions
General Questions
What is BetaHub?
BetaHub is a comprehensive platform designed for game developers to facilitate beta testing and compile user feedback efficiently. It offers developers the tools to set up projects, invite testers, and streamline the feedback management process. For testers, it provides a collaborative environment to report bugs, suggest features, and engage with fellow participants.
How much does it cost?
BetaHub can be used for free as the free plan has been designed to accommodate the needs of most indie developers. However, we offer Standard and Pro plans with additional features for developers with more extensive requirements. You can find more information about our pricing plans on our pricing page.
Where can I ask for help?
Our team is readily available for support and inquiries. Join us on our Discord server.
I want to integrate BetaHub with X platform. Is it possible?
We are continuously working on expanding our platform’s compatibility with various tools and services. If you have a specific integration request, please reach out to us on our Discord server or via email at .
How can I support you?
Your support is invaluable to us! You can help by spreading the word about BetaHub, utilizing our platform for your beta testing needs, and contributing to the community by reporting any bugs or suggesting new features.
I have a business inquiry. How can I contact you?
For business inquiries, partnerships, or any other related matters, please reach out to us at business@betahub.io.
Technical Questions
How can I integrate BetaHub with my game?
Integration with BetaHub can be achieved through our Unity Plugin and Unreal Plugin. These plugins allow you to collect bugs directly from a running game, providing a bug report form that can appear on specific events or user interactions.
How can I integrate BetaHub with my Discord server?
To link BetaHub with your Discord server and leverage our bot capabilities, please follow our detailed Discord bot integration guide.
When I try executing /set or /info commands in Discord, the bot responds with “You don’t have permission to do that.” What should I do?
For the security of your Discord server, only server owner or members with the Manage Channels permission can execute the /set and /info commands. If you still encounter issues, please ensure that your Discord user has been assigned the correct permissions.
How can I report a bug or request a feature?
We encourage our community to actively report any bugs or feature requests to improve BetaHub. You can do this through our Discord server in the #feedback channel, or by logging into BetaHub and submitting a new bug report or feature request directly on the platform.